Refund Policy

At NutKhatt, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free return policy to provide you with peace of mind. Please review the following guidelines to understand our return process.

Eligibility for Returns

  • Damaged or Defective Products: You may return items that are damaged, defective, or incorrect.
  • Return Window: Returns must be initiated within 3 days of delivery.
  • Condition: The item must be unused, in its original packaging, and in the same condition as when you received it.

Non-Returnable Items

  • Perishable Goods: Opened packets of dry fruits and other perishable goods cannot be returned due to health and safety reasons.
  • Expired Products: Items past their expiration date are not eligible for return.

Return Process

To initiate a return, please follow these steps:

  • Contact Us: Reach out to our customer support team within 1 day of delivery via phone at 0309 0329033 or email at nutkhatt16@gmail.com.
  • Provide Details: Include your order number and a detailed explanation of the return reason.
  • Authorization: Our customer support team will guide you through the process and provide a return authorization if your return is eligible.

Return Shipping

  • Our Error: If the return is due to an error on our part (e.g., damaged, defective, or incorrect items), we will cover the return shipping costs. A prepaid shipping label may be provided, or we will arrange for a pickup.
  • Other Reasons: If the return is due to a change of mind or any other reason, you will be responsible for the return shipping costs.

Refund or Replacement

  • Inspection: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund or replacement.
  • Refunds: If approved, refunds will be processed to your original payment method within 3 business days.
  • Replacements: For replacements, we will ship the new item to you as soon as possible.

Exchanges

  • Defective Items: If you need to exchange a damaged or defective item, please contact our customer support team for assistance.

Cancellations

  • Before Shipping: To cancel your order, please contact us promptly. If the order has not been processed or shipped, we will cancel it and issue a full refund.

Customer Support

Our customer support team is available to assist with any questions or concerns. You can reach us at 0309 0329033 or nutkhatt16@gmail.com.

Note: This return policy applies only to purchases made directly through nutkhatt.com. If you purchased our products through a third-party retailer, please refer to their return policies.